Return Policy

In our store, we strive to ensure every customer is completely satisfied with their gardening tools purchase. We understand that sometimes products may not meet your expectations, which is why we’ve designed a straightforward and customer-friendly return policy in compliance with U.S. federal regulations. Below is a detailed overview of our return process, eligibility requirements, and refund timelines to make your return experience as smooth as possible.

Return Process
Please contact us via email within 14 days of receiving the order: support@gardentoolpro.com
Please attach your order number and the item you want to return.
We will send you further information about the tax refund.
Return the product in its unused, original condition, and original packaging.
Please choose a traceable shipping company (such as DHL, Hermes) to ensure that your return is always traceable.

Return address
Address: Room 3777, No. 1105 Hanghai Road, Shangcheng District, Hangzhou City, Zhejiang Province, P.R. China

Phone:+86 15501373988

Refund
After receiving and checking your return, we will issue a refund via the original payment method (PayPal) within 3 business days, but no later than 14 days.
The original shipping fee will not be refunded unless the return is due to our own mistake (such as product error or defect).
After the refund process is completed, you will receive a confirmation email.
Tip: If you do not receive the refund within the expected time, please contact your bank first. If you need further assistance, please contact us by email.

Order cancellation
You can cancel your order within 2 hours after purchase through our customer service.
If the order has already been shipped, the goods must be received before cancellation or return.

Exceptions and special circumstances

Defective or damaged items

Please contact us within 14 days of receipt.
We will bear the return shipping cost and provide replacement or full refund according to your choice.

Wrong product
Please contact us within 14 days of receipt.
We will bear the return shipping cost and send the correct product as soon as possible.

Lost package
If your package is not delivered within the expected delivery time, please contact us so that we can investigate with the courier company.

Personalized or customized products
Unless damaged or delivered incorrectly, they will not be promoted.

Discounted products
If stated in the product description, it may be excluded from revocation.