FAQ

1. What if the received garden tools cannot be assembled or are difficult to assemble?

Solutions:

• First, check the paper manual included in the product package, or find the electronic manual link (with graphic/video tutorials) in your order confirmation email;
• Verify if all accessories are complete (refer to the accessory list in the manual). If any accessories are missing, take an unboxing video of the package + photos of the available accessories, and contact customer service for free replacement;
• When encountering stuck points during assembly, focus on checking if the interfaces are aligned and the screws are matched. Avoid forced installation (which may cause part damage);
• If the problem persists, send an assembly video to the customer service email 13228121018@163.com, and we will arrange one-on-one guidance from a technical specialist.

2. How to handle tools that get stuck, lack power, or fail to start during use?

Solutions:

• Manual tools (e.g., pruning shears, shovels):

Sticking may be due to rust or debris on the blades/interfaces. Polish the rusted areas with sandpaper, apply a small amount of anti-rust oil (included with the product or regular mechanical oil), and clean debris in the gaps;

• Electric tools (e.g., electric pruning shears, lawnmowers):

Check if the battery is fully charged and if the battery contacts are clean (wipe off oxidation with a dry cloth);

Ensure the power interface is securely connected. If it still fails to start, check if overload protection is triggered (turn off the power, let it stand for 5 minutes, then restart);

Lack of power may be caused by worn blades/drill bits. Contact customer service to purchase compatible replacement parts.

3. How to maintain tools to extend their service life after use, especially to prevent rust and damage?

Solutions:

• After each use, wipe off soil and moisture from the tool surface with a dry cloth, especially metal parts (e.g., blades, shovel heads);
• For long-term storage, apply anti-rust oil (or petroleum jelly) to metal parts and store in a dry, well-ventilated place to avoid humid environments;
• For electric tools, remove the battery and store it separately to prevent battery depletion (it is recommended to recharge every 3 months);
• Regularly sharpen blade tools (e.g., pruning shears, hedge shears) with a whetstone to keep them sharp.

4. What if the received tool does not match the product page description (e.g., size, function)?

Solutions:

• First, verify your order information (confirm if you selected the wrong model/specification when placing the order);
• Take photos of the actual tool + screenshots of the product page, and contact customer service to explain the discrepancies;
• If the error is due to incorrect shipment from our side, free return and exchange are supported within 7 days, with round-trip shipping costs borne by us. For exchanges, we will prioritize expedited replacement.

5. Are the tools suitable for gardening beginners?

• Light enough for anyone to use (no muscle required!);
• Easy to control, so you won’t accidentally damage plants;
• Safe and durable, with no tricky parts to figure out.

6. How to Maintain Gardening Tools for Longer Lifespan?

Solutions:

• Clean After Each Use

  
  

  Remove dirt, mud, and plant residue from blades, tines, or handles with a stiff brush or damp cloth. For stubborn debris (e.g., sap on pruning shears), wipe with a cloth dipped in rubbing alcohol or vinegar—avoid harsh chemicals that damage metal or plastic. Dry tools thoroughly with a towel to prevent rust.
• Sharpen Blades Regularly

  
  

  Dull blades require more force and damage plants—sharpen pruning shears, hedge trimmers, and shovels every 2–3 months (or when cuts become uneven). Use a sharpening stone, file, or electric sharpener for metal blades; follow the original bevel angle (usually 20–30 degrees) for best results.
• Prevent Rust & Protect Metal Parts

  
  

  After cleaning and drying, apply a thin layer of mineral oil, linseed oil, or silicone spray to metal surfaces (blades, springs, hinges). For tools used in wet conditions, wipe with a rust-inhibiting cloth or store with silica gel packets to absorb moisture. Avoid leaving tools outdoors overnight or in damp sheds.
• Store Properly

  
  

  Hang tools on a wall rack or store in a dry, well-ventilated area (e.g., garage, shed) to avoid contact with damp floors. For small tools (trowels, hand pruners), use a tool bag or storage bin to prevent scratches. Disassemble and clean electric tools before long-term storage; remove batteries and store separately in a cool place.

7. Difficulty Digging in Hard Soil (Shovels/Trowels)

Solutions:

• Moisten soil slightly to soften (avoid overwatering);
• Use a digging fork to loosen compacted soil first;
• Select tools with pointed, reinforced tines for hard terrain.